Our Customer Charter

Our client charter and service requirements

At the heart of our client charter is our dedication to enhancing the lifestyle of regional individuals. We aim to get it ideal very first time, whenever.

Our company believe that clients can understand what level of service they can anticipate from all of us the time - even when we disappoint the really high requirements we have actually set ourselves.

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"Our mediator really helped us and nothing was too much trouble."
evening weekend min scaled
Spain and UK

We deal with individuals how they wish to be dealt with

  • Work as a group
  • Trust and regard each other
  • Listen, support and say thank you
  • Share understanding and experience
  • Listen to customer feedback
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What do you need to do to take part in mediation?

You need to be able to honestly talk about the concerns involved in the conflict by bringing any info that is felt to be important/relevant to the process. You have to also be prepared to pay attention to the views of the other parties involved.
What our mediation customer charter tries ot achieve
  • Most of mediations conclude in an effective result
  • A resolution accomplished through mediation generally takes less time than lawsuits
  • Mediation is strictly private and for that reason anything gone over throughout the mediation procedure can not be utilized in future lawsuit that might develop
  • Although still based on charges, mediation is typically more cost effective than lawsuits.
  • Expenses are normally shared equally in between the challenging parties and are lower due to the minimized time required to deal with the conflict
  • Since the settlement is equally acceptable, there is a high level of compliance with mediated arrangements
  • Throughout family mediation, the parties keep control of the procedure and have the ability to reach ‘imaginative’ settlements not readily available in litigation
  • legal rights are not impacted if the mediation does not conclude with an equally concurred settlement
So just how does mediation work?
The treatment prior to the mediation Mediation is a volunteer procedure so it is just feasible if both sides agree to it. The mediator will certainly talk with both sides to guarantee their agreement. If there is a contract to moderate, any party can repair a date for the mediation. As soon as the day is repaired, each party pays their cost.
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We offer Skype Mediation to our customers:
Amazingly responsive

The great thing about Skype is that you will certainly have the ability to see everyone on the call, this is better to simply a conference call where definition can be lost without seeing somebody's expressions (Will need a functioning microphone and web cam to do the skype sessions).

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Finding Time

Be aware that arranging a time for the mediation may be an obstacle, especially if both parties work. You might likewise be taking care of different time zones which will further complicate points.

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Quiet Space

Make sure that you have completely undisturbed time for the session. Just because you can take the mediation session from your couch doesn't imply your youngsters ought to be around to stroll in, listen in or sidetrack you. If the mediation is about plans for them, it is specifically unwise for them to be privy to any sessions.

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There may be breaks in the connection which will mean several of what you say may need to be repeated. If one person's web connection is extremely sluggish there might be multiple disruptions, loss of noise or visual which may be aggravating. Your mediator will check all these elements in a pre-briefing as well as will certainly test a Skype contact us to examine connectivity.

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- Be conscious of the time hold-up that might occur. Everybody will certainly require to be briefed to talk slowly and also plainly.

Why Us?

At Mediation Europe, we believe in assisting parties resolve conflicts quickly, confidentially and also cost-effectively.  We achieve this by offering the full service to our customers, by providing an outstanding level of service to every client, no matter their situation and by offering reasonable and transparent pricing

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